myMPS Support

Clearing browser cache To clear your browser cache, follow the steps below: Press the keys Ctrl, Shift and del on your Keyboard. Select the period since installation, to empty the whole browser ca...

To fix a claim line These are rejections based on incorrect claim line details, eg. tariff codes etc. Select ‘Fix & resubmit - claim lines’. Select the claim that needs to be fixed, which will be ...

To fix a claim header. These rejections are based on incorrect member or practice details. Select ‘Fix & resubmit - claim header’. Click on the claim that needs to be fixed in order to open it. Re...

How to manage electronic remittances Remittances are received electronically into myMPS and matched automatically to the claims for real-time schemes. Matched eRAs are found in the ‘Inbox’ under ...

Setting up private rates To set up Private rates,  Click on the ‘Admin’ tab. Ensure the ‘Practice’ option is highlighted. Select ‘Private rates’. This will open the ‘Private rates’ window where y...

Setting Network pricing contracts To setup Network pricing contracts,  Click on the Admin tab. Ensure the Practice option is highlighted. Select ‘Network pricing contracts’. This will open the ‘N...

Deactivate Bulk SMS To deactivate the Bulk SMS service: Click the Add-Ons button (). This will open the ‘Add-Ons’ screen where you are able to deactivate the service or get more information To dea...

Bulk message reporting To access the reports for the Bulk messaging service:  Click on ‘Reports’,  Expand the ‘Operational’ section on the left.  Select the ‘Bulk SMSs sent report’.  This report ...

Bulk message history To view the history of Bulk messages that have been sent out: Go to the ‘Admin’ tab,  Click on ‘Bulk communications’, and  select ‘Bulk comms history’. Select the date ranges...

Sending Bulk messages To send Bulk SMSes,  Go to the ‘Admin’ screen, and  Select ‘Bulk communications’ on the left. This will bring up the ‘Bulk Email and SMS’ page. Here you will be able to filt...