To fix a claim header.
These rejections are based on incorrect member or practice details.
- Select ‘Fix & resubmit - claim header’.
- Click on the claim that needs to be fixed in order to open it.
- Read the medical aid response and select ‘Fix claim and resubmit’ from the drop down list and click on ‘Proceed’
- Click on ‘edit’ and update with the correct details and save.
- Click ‘Save’ and then ‘Submit’ the claim.
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