To fix a claim line
These are rejections based on incorrect claim line details, eg. tariff codes etc.
- Select ‘Fix & resubmit - claim lines’.
- Select the claim that needs to be fixed, which will be highlighted red.
- Hover your mouse on the ‘Reason Code’ of the rejected claim line in order to read the response.
- Select the appropriate action from the drop down list and click on ‘Proceed’.
- Fix the claim line on the invoice screen and ‘Submit’.
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