myMPS Support

How to create a video consultation appointment in myMPS To create a Video consultation appointment in myMPS: Click on the desired time slot in the myMPS calendar. Enter the patient information for...

How to create a Telephonic consultation appointment To create a video or telephonic appointment in myMPS: Click on the desired time slot on the myMPS calendar. Enter the patient information for th...

Connecting to the Telephonic consultation  Note: Patients booked for telephonic consultations will be auto-checked in to the waiting room 5 minutes prior to their appointment.To connect to the tele...

Connecting to the video consultation from myMPS  To connect to a Video consultation: Click directly on the video appointment icon, the video consultation link will open in another tab. Or, Click ...

How to deactivate the Telehealth video service To deactivate the Telehealth video service: Click on the Add-Ons button in myMPS Once you have activated the add-on, the tile in the Add-On Store wi...

FAQs How does Telehealth work? Our Telehealth functionality uses technology that enables real-time secure communications directly from web browsers.  Telehealth creates secure 'rooms' for both the ...

1. How to activate the Telehealth video consulting service To activate the integrated Telehealth video service: Click on the ‘Add-Ons’ button in myMPS. Click on the ‘Activate’ button on the Telehe...

How to capture an Optom invoice. You are able to capture an invoice via 4 different ways: Once an appointment has been finished and the user has clicked ‘check out’ from the ‘Waiting room’ a pop-u...

To capture an invoice in myMPS, you can use several different entry points depending on your current workflow. Once you have initiated the process, the steps to complete the invoice details are ide...

How to reverse a claim Online claim reversals in myMPS are only available for the following schemes: Discovery Medscheme  Momentum Note: Schemes that do not cater for online reversals have to be ...