Claim reversal in myMPS

How to reverse a claim

Online claim reversals in myMPS are only available for the following schemes:

• Discovery
• Medscheme 
• Momentum

Note: Schemes that do not cater for online reversals have to be contacted directed.

Reversals can be done from the ‘View invoices’ and ‘Search accounts’ menu option in the ‘Accounts’ tab.

Search accounts menu option

From the ‘Accounts’ tab, click on ‘Search accounts’, and use any of the filter options to search for the patient’s account.

Once found, click on the patient’s name which will take you to the account screen where you can select the ‘Invoices’ tab.

From the list of invoices, click on the 3 dots ( ) for the claim you would like to reverse and select ‘Reverse’ from the list.

Type in your reason for the reversal and then click on ‘Request reversal’.

View invoices

From the ‘Accounts’ tab, click on ‘View invoices’ and use any of the filter options to search for the specific invoice.

Once found, click on the 3 dots next to the claim. Select ‘Reversal’ from the pop-up and type in your reason for the reversal. Click on ‘Request reversal’.

Viewing reversal results

All online reversals can be viewed from the ‘Inbox’ tab. Select the ‘Claims’ menu option then ‘Claim - view reversal result’.